monyetPrivacy Policy

This page describes what we collect when you use monyet and how we keep that data protected. When you open an account, deposit via DANA or e-wallet, or place a bet on Liga 1, we gather information necessary to verify your identity, process your payments, and settle your activity. We treat your data as confidential and apply industry-standard encryption to all sensitive information.

We at monyet comply with data protection principles across all jurisdictions where we operate. Our servers may sit outside your jurisdiction, but we apply the same security standards regardless of location. You have rights over your data: you can request access, correction, or deletion subject to legal and regulatory constraints. This policy explains those rights and how to exercise them.

If you have questions about how we handle your information, contact our support team via in-app chat or email. We respond to data requests within 5–10 business days.

What Data We Collect on monyet

We collect information in three categories: account data, transaction data, and activity data. Account data includes your email, password hash, full name, date of birth, national ID number, and proof of address. We require this information to verify your identity and comply with anti-money-laundering regulations. Transaction data includes your payment method details (account number, card last four digits), deposit and withdrawal amounts, and settlement records. Activity data includes your betting history, game sessions, IP address, device type, and browser information.

We collect account data when you sign up. We collect transaction data each time you deposit or withdraw. We collect activity data continuously while you use monyet—this includes timestamps, bet amounts, game outcomes, and session duration. We also collect cookies and similar tracking technologies to remember your preferences and improve our platform performance.

We collect only data necessary for account management and compliance

We do not collect your browsing history outside monyet, your location data, or your contacts. We collect only what is required to operate our platform and comply with law.

How We Use Your Data on monyet

We use account data to verify your identity, prevent fraud, and comply with regulatory requirements. We use transaction data to process your deposits and withdrawals, reconcile your account balance, and detect suspicious activity. We use activity data to improve our platform, personalize your experience, and analyze user behaviour for product development.

We may use your email to send you account notifications (login alerts, withdrawal confirmations, bonus offers). You can disable promotional emails in your account settings, but we will continue to send transactional emails (password resets, account security alerts, settlement confirmations).

We do not sell your data to third parties. We do not use your data for marketing purposes outside monyet without your explicit consent. We may share anonymized, aggregated data with analytics partners to understand platform trends, but this data cannot identify you personally.

Third-Party Processors and Data Sharing

We use third-party service providers to process payments, verify identity, and host our infrastructure. These processors include payment gateways (DANA, e-wallet, mobile banking, local payment providers), identity verification services, and cloud hosting providers. We share only the minimum data necessary for each processor to perform their function. All processors are contractually bound to protect your data and use it only for the purposes we specify.

We may disclose your data to law enforcement, regulatory authorities, or courts if required by law or legal process. We will notify you of such requests unless legally prohibited from doing so. We may also share data with other monyet group entities for fraud prevention and compliance purposes.

Note: All third-party processors are subject to data protection agreements. We audit their security practices regularly.

Your Rights and Data Protection on monyet

You have the right to access your data. You can request a copy of all information we hold about you by contacting our support team. We will provide this data in a portable format within 10 business days. You have the right to correct inaccurate data—if your name, email, or payment method is wrong, update it in your account settings or contact support.

You have the right to request deletion of your data, subject to legal and regulatory constraints. We may retain your data for a period after account closure to comply with anti-money-laundering regulations and dispute resolution requirements. We will delete data that is no longer necessary for our business purposes.

You have the right to object to certain uses of your data. If you do not wish to receive promotional emails, disable them in your account settings. If you object to analytics tracking, you can disable cookies in your browser settings, though this may affect platform functionality.

Data Security and Encryption on monyet

We encrypt all sensitive data in transit and at rest. Your password is hashed using industry-standard algorithms; we never store your password in plain text. Your payment information is encrypted and stored separately from your account data. Access to your data is restricted to authorized monyet staff and is logged for audit purposes.

We conduct regular security audits and penetration testing to identify vulnerabilities. We maintain incident response procedures to address any data breaches. If a breach occurs that affects your data, we will notify you within 72 hours and provide guidance on protective steps you can take.

Our servers are located in secure data centres with physical access controls, redundant power systems, and fire suppression. We maintain backups of all data to ensure availability in case of system failure.

Cookies and Tracking Technologies

We use cookies to remember your login status, language preference, and betting history. These cookies are stored on your device and sent to our servers with each request. You can disable cookies in your browser settings, but this may prevent monyet from functioning properly.

We use analytics cookies to track how users interact with monyet—which games are popular, which payment methods are used most, and where users encounter friction. This data helps us improve our platform. We do not use this data to identify you personally or to track you outside monyet.

Jurisdiction and Data Transfers

Our servers may be located outside your jurisdiction. By using monyet, you consent to your data being transferred to and processed in other countries. We apply the same data protection standards regardless of server location. If you are in Jakarta, Surabaya, Bandung, or Medan, your data may be processed in data centres in other regions, but it remains protected under our encryption and access controls.

We comply with data protection laws in all jurisdictions where we operate. If local law requires data residency (data must remain within your country), we will comply with those requirements. Contact our support team if you have questions about where your data is stored.

For questions about this privacy policy or to exercise your data rights, contact us via in-app chat, email, or our FAQ page. We also provide contact information in our legal noticeWe respond to all data requests within 5–10 business days.

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