monyetFrequently Asked Questions

Users opening an account on monyet ask about the signup flow, how to verify identity, which payment methods we accept, how withdrawals work, and what games and betting markets are available. This FAQ covers the most common questions we receive from new and existing members across all regions where our services operate.

This page answers practical questions about account setup, deposits, withdrawals, game rules, and account security. For detailed legal information about service availability, jurisdiction restrictions, and your responsibilities as a user, read our legal noticeFor complete terms governing your use of monyet, see our terms of use

If your question is not answered here, contact our support team via in-app chat or email. We respond to account and payment inquiries within 2–4 hours during business hours. Our multilingual team handles questions in English and Indonesian.

Read the answers below to common questions about opening and using your monyet account. Each answer includes practical steps and contact information for further help.

Account and registration

Opening an account on monyet takes three steps. First, visit our registration page and enter your username, email, password, and mobile number. Second, verify your email by clicking the link we send you. Third, complete identity verification (KYC) by uploading a photo ID and a selfie. We review KYC submissions within 1–2 hours during business hours. Once approved, your account is active and you can deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or virtual accounts at mobile banking, local payment, online payment, or e-wallet. If you have questions during signup, contact our support team via in-app chat.

During registration, you provide a username (3–20 characters), email address, password (at least 8 characters with mixed case and symbols), and mobile number. After registration, you complete identity verification by uploading a government-issued photo ID (passport, national ID, or driver's license) and a selfie taken on the same day. We use this information to verify your identity, prevent fraud, and comply with anti-money-laundering regulations. All data is encrypted and protected under our privacy policy. You can review what information we hold by contacting support.

You can reach our support team via in-app chat, which is the fastest way to get help. We respond to chat inquiries within 2–4 hours during business hours. For email inquiries, contact support through the help section in your account. Include your username, the date and time of your issue, and a clear description of what you need help with. Our team responds to email within 5–10 business hours. We support inquiries in English and Indonesian. For urgent account or payment issues, use in-app chat.

Payments and transactions

We accept deposits via multiple payment methods available across Indonesia. DANA, OVO, GoPay, ShopeePay, and LinkAja allow deposits directly from your mobile wallet. QRIS enables bank transfers from any participating bank. Virtual accounts at BCA, Mandiri, BRI, and BNI accept transfers from your bank account. Minimum and maximum deposit amounts vary by payment method and are displayed during checkout. Most deposits settle instantly; some bank transfers may take 1–2 hours during business hours. If your deposit does not appear in your account within the expected time, contact support with your transaction reference number.

Withdrawal requests are reviewed within 2–4 hours during business hours. Once approved, funds are transferred to your payment method. Bank transfers via QRIS or virtual accounts typically settle within 1–2 hours. Mobile wallet withdrawals (DANA, OVO, GoPay) usually settle within subject to verification. Processing times may be longer during holidays such as Idul Fitri or Idul Adha, or if additional verification is required. You can check your withdrawal status in your account history. If your withdrawal is delayed, contact support with your withdrawal reference number.

Game rules and markets

Demo mode is available for most slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) and some live-dealer tables. In demo mode, you play with virtual credits and cannot win or lose real money. Demo mode lets you learn game rules and features before playing with real funds. To access demo mode, select a game and choose "Play for free" or "Demo" from the game menu. Demo credits reset daily and cannot be withdrawn. Once you are ready to play with real money, switch to real-money mode and ensure your account is verified and funded.

We at monyet reward active members through a loyalty tier system. As you place bets on football markets (Liga 1, Piala AFF, Champions League), play live-dealer tables, or spin slot games, you earn loyalty points. Points accumulate toward higher tiers, each unlocking benefits such as bonus credits, faster withdrawals, or exclusive game access. Your tier status is displayed in your account dashboard. Tier benefits reset monthly. Points do not expire as long as your account remains active. For details on your current tier and available benefits, check the loyalty section in your account or contact support.

Security and account care

We at monyet protect your personal information using industry-standard encryption and secure data storage. Your password is hashed and never stored in plain text. Payment information is processed through secure payment gateways and is not stored on our servers. We comply with data protection principles in all jurisdictions where we operate. Your data may be processed outside your country but receives the same protection standards. We do not share your personal information with third parties except as required by law or to process your transactions. For full details on how we collect, use, and protect your data, read our privacy policy

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